Frequently Asked Questions

i8fan requires a government-issued identity document to complete the KYC process. Pakistani players can submit a scanned copy or clear photograph of their CNIC (Computerised National Identity Card) or a valid passport. Proof of address may also be requested in certain cases. KYC must be completed before your first withdrawal is processed.

No. Each player is permitted to hold only one active i8fan account. Duplicate accounts are a violation of our Terms and Conditions and may result in suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact our support team at [email protected] immediately to resolve the situation.

On the login screen, click the Forgot Password link and enter the email address associated with your account. A password reset link will be sent to that address. Follow the link, choose a new strong password and confirm it. If you do not receive the reset email within a few minutes, check your spam folder or contact support.

You must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction — to register and use i8fan. Age is verified through our KYC process using a government-issued identity document such as a CNIC or passport. Accounts that fail age verification are suspended immediately with no exceptions.

Log in and navigate to Account Settings to update your contact information, communication preferences and other profile details. Some fields — such as your registered name and date of birth — are locked after KYC verification for security reasons. To change locked information, contact our support team and we will guide you through the identity re-verification process.

The minimum deposit amount on i8fan is PKR 500. This threshold ensures that players of all budgets can get started without committing a large sum upfront. Maximum deposit limits vary by payment method and account verification status. Check the Cashier section of your account for the current limits applicable to your chosen payment method.

Withdrawal processing times depend on the method chosen. Bank transfers to accounts at HBL, UBL, Meezan Bank or Bank Alfalah typically take 1 to 3 business days after approval. Mobile wallet withdrawals are generally faster. All withdrawals are subject to a review process, and KYC must be fully verified before any withdrawal is approved.

i8fan does not charge platform-level fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges — this is outside i8fan's control. Check with your payment provider for any applicable fees before initiating a transaction. Currency conversion charges may also apply in some cases.

The minimum withdrawal amount is PKR 1,000. Withdrawals below this threshold cannot be processed. There is no single maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional review or be processed in instalments. Contact support if you need clarification on limits that apply to your account tier.

Common reasons include incomplete KYC verification, outstanding wagering requirements on an active bonus, a mismatch between account name and payment account name, or a flagged security review. Log in and check for any notifications in your account, then contact support at [email protected] with your withdrawal reference number for a specific update.

Yes. i8fan features a dedicated Live Dealer Casino section where you can play real-money games streamed live with professional dealers. Available titles include Live Baccarat, Live Roulette, Live Blackjack and various game-show-style formats. Live dealer tables are accessible on desktop and mobile, with multiple stake levels to suit different player budgets .

During live cricket matches — including PSL fixtures, ICC tournaments and bilateral series featuring Pakistan — i8fan updates odds in real time as the match progresses. You can bet on outcomes such as the next wicket, runs in an over, the method of dismissal and match result. Odds change based on the live situation, so acting quickly on value is part of the experience.

Yes. i8fan offers a broad library of slot games from leading software providers, ranging from classic three-reel formats to feature-rich video slots with bonus rounds, free spins and progressive jackpots. The slots lobby is filterable by provider, theme and volatility level. All slots are accessible on mobile with no additional software download required.

Yes. The entire i8fan platform is fully optimised for mobile browsers — no app download is required. Simply open i8fan in your mobile browser on Android or iOS, log in and enjoy the full range of sports betting, live casino and slot games. The mobile interface adapts to your screen size automatically, including on lower-end handsets commonly used across Pakistan.

A wagering requirement states how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before the bonus converts to withdrawable cash. The specific requirement for each promotion is listed in its terms.

Yes. All i8fan bonuses carry an expiry window — typically between 7 and 30 days from the date of crediting, depending on the specific promotion. If the wagering requirements are not met within the expiry period, the bonus and any associated winnings are forfeited automatically. Check the individual bonus terms in your account for the exact expiry date.

Yes. If you prefer to play without bonus offers — for example, to keep your balance free of wagering requirements — you can opt out of receiving promotional offers in your Account Settings under Communication Preferences. You can also contact our support team to mark your account as bonus-free. This preference can be reversed at any time.

i8fan runs regular promotions for existing players, including reload deposit bonuses, free bet offers tied to major cricket and football events, cashback promotions and loyalty rewards. Promotional availability and terms vary. Check the Promotions section of your i8fan account for current offers applicable to your account level and activity.

Change your password immediately using the Forgot Password function, then contact our support team at [email protected] without delay. Our team can temporarily lock your account while an investigation is carried out. We recommend enabling two-factor authentication if available and using a unique, strong password that you do not use on any other platform.

Log in and go to Account Settings, then select Responsible Gambling. From there you can set daily, weekly or monthly deposit limits, loss limits and session time limits in PKR. Reductions take effect immediately. Increases require a mandatory cooling-off period before they become active. Our support team can also set these limits on your behalf if you contact us.

Self-exclusion can be requested through Account Settings under Responsible Gambling, or by contacting our support team at [email protected]. You can choose a fixed-term exclusion of 6 months, 1 year or 5 years, or request permanent exclusion with no end date. Once activated, your account is closed immediately and your remaining balance is returned through your original deposit method.